REFUND & RETURNS POLICY

Last Updated: [2026.2.23]

1. Overview

At [LUPNA], we prioritize hygiene, safety, and discretion.

Due to the intimate nature of our products, we maintain a strict return policy to ensure the safety of all customers.

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2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once delivered:

• Opened adult products

• Personal care items

• Lubricants and gels

• Gift sets

• Products without original packaging

We do not accept returns for used items.

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3. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Provide clear photos or video evidence

If approved, we will:

• Send a replacement free of charge

• Issue a full refund

No return shipment is required for approved defective claims.

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4. Order Cancellation

Orders can be cancelled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be cancelled.

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5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for packages lost due to incorrect address details provided by the customer.

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6. Lost Packages

If tracking confirms delivery, we are not responsible for lost or stolen packages.

If a package is lost in transit, please contact us and we will assist in filing a claim.

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7. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.

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8. Discreet & Final Sale Notice

All products are shipped in discreet packaging.

Due to hygiene regulations, all sales are considered final unless the item is defective or damaged.

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9. Contact Information

For all refund inquiries, contact:

Email: [dalsthy8888@gmail.com]