Shipping & Returns
Shipping
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Orders are processed within 1-3 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
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Shipping Time:
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United States: 10-15 business days
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Europe: 10-18 business days
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Please note that shipping times may vary due to customs clearance, weather conditions, holidays, or carrier delays.
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Free standard shipping is available on all orders.
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You can track your order through the tracking link provided in your shipping confirmation email.
Returns & Refunds
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We offer a 14-day return policy. You may request a return within 14 days of receiving your order.
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To initiate a return, please contact our customer support team at http://theridgelab.com with your order number and reason for return.
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Items must be unused, in their original condition, and in the original packaging to qualify for a return.
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Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
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Once the returned item is received and inspected, refunds will be issued to the original payment method within 5-10 business days.
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If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the issue.
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14-Day Money-Back Guarantee
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We offer a 14-day return policy. You may request a return within 14 days of receiving your order.
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To initiate a return, please contact our customer support team with your order number and details of the issue.
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Returned items must be unused, in their original condition, and in the original packaging.
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Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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Once your return is approved and received, refunds will be processed to the original payment method.
Customer Support
whatsapp:8613329695551
Business Hours: 24/7 Support
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Customer Support
Business Hours: Monday - Sunday, 24/7
Phone: 86：13329695551
Email: dals@theridgelab.com